Privacy Policy
This notice is designed to help you understand how Evista Charging Limited uses your personal information.
Who we are
This website and app are operated by, or behalf of, Evista Charging Limited, registered in England and Wales under company number 14641473 with its registered address at Unit B, Lostock Office Park, Lynstock Way, Lostock, Bolton BL6 4SG and which operates an electric vehicle charging network.
Evista Charging Limited is a subsidiary of Major (HC) Limited and reference to the “Evista group” is to Major (HC) Limited and any subsidiary of Major (HC) Limited. The Evista group is dedicated to the development, financing, installation and operation of electric vehicle charging infrastructure.
When “we” or “us” is used in this Privacy Policy, it refers to Evista Charging Limited.
For the purposes of the data collected and processed in relation to this site or app and the services connected to the electric vehicle charging network, Evista Charging Limited is the data controller.
The data relating to the services provided through this website and the electric vehicle charging network are processed on our behalf by the Evista group and third party suppliers. The third party suppliers are appointed by Evista group and these third party suppliers and Evista group will only use your personal information as authorised by us.
What is personal information?
Personal information is information that relates to you or allows us to identify you. This includes obvious things like your name, address and telephone number but can also include less obvious things like analysis of your use of our websites, apps and charging network.
Our responsibility to you
We are responsible for ensuring that we comply with relevant data protection laws when processing your personal information (including any special category information or criminal records information).
Data Protection Officer
We have a data protection officer. You can contact them by sending an email to: [INSERT EMAIL ADDRESS]
Scope
This Privacy Policy applies to all the personal information we collect about you as website or app visitor, customer, supplier, business partner or in general as an interested party to learn how we process your personal data.
Evista Charging Limited is responsible for the operation of this website and app.
Customers of our electric vehicle charging networks
What personal information do we collect?
- Your name
- Your postal address
- Your email address
- Your telephone number
- Your date of birth
- Your car registration number
- Information provided when you correspond with us
- Any updates to information provided to us
- Your payment details to allow us to process payments for our services
- Information about the services we provide to you
- Information needed to provide the services to you including joining forms, order details, order history and payment details
- Customer services information
- Customer relationship management and marketing information
- Usage information including where, when and how often you use our service
- Information you provide to help us provide improved service such as surveys or questionnaires
How do we use your personal information?
| Purpose | Legal Basis |
|---|---|
| To provide you with EV charging services and process your payment details. | Necessary to perform our obligations under our contract with you. |
| To deal with any queries that you have about the EV charging services. | If we do not have a contract with you, we may process your personal information where it is in our legitimate interests for customer services purposes. |
| To send administrative communications about our products and services including changes to terms, conditions, fees and charges. | Necessary to perform our contractual obligations and comply with our terms and conditions. |
| To carry out statistical analysis and market research. | Processed where it is in our legitimate interests including understanding the market and improving services. |
We need certain types of personal information so that we can provide services to you and perform contractual and other legal obligations. If you do not provide such information or ask us to delete it, you may no longer be able to access or use our EV charging network.
Visitors to our website
What personal information do we collect?
- Your name
- Your postal address
- Your email address
- Your telephone number
- Your date of birth
- Your car registration number
- Information provided when you correspond with us
- Updates to information you provided
- Payment details
- Order details and history
- Customer services information
- Customer relationship management and marketing information
- Usage information
- Survey and questionnaire responses
How do we use your personal information?
| Purpose | Legal Basis |
|---|---|
| To allow you to access and use our website or app and create an account. | Necessary to perform obligations under any contract with you. |
| To receive enquiries about our products and services. | Necessary to fulfil requests made by you through the website or app. |
| Improvement and maintenance of our website or app and technical support. | Necessary for our legitimate interests including running and developing our business and operating the website securely. |
Requests by email, contact form, telephone or post
What personal information do we collect?
- Your name
- Your telephone number
- Your email address
- Your location
- Any other information you submit to us
Data submitted through forms required for contractual relationships will be marked as mandatory fields. You may provide additional personal information voluntarily.
How do we use your personal information?
| Purpose | Legal Basis |
|---|---|
| To deal with enquiries or issues about our products, services, or personal data requests. | If we have a contract with you, processing is necessary for the performance of the contract. Otherwise it is processed under our legitimate interests for customer service purposes. |
Data processing for marketing purposes
Evista Charging Limited or an Evista group company may use your name, address, email address, telephone number, usage information and personal preferences for marketing purposes including advertising by email, telephone and post.
| Purpose | Legal Basis |
|---|---|
| To undertake marketing communications about products and services. | If you are an existing customer or business contact we rely on legitimate interests for business development. If you are not an existing customer we rely on your consent. |
You can opt out of marketing communications at any time by contacting [INSERT EMAIL ADDRESS] or updating your account preferences.
Storage duration
We store your personal data only as long as necessary for the purpose it was collected. If you opt out of marketing communications we will stop processing your data for that purpose but may retain it on a suppression list to ensure you do not receive further marketing.
Research and business analytics
We may use anonymised data to inform our future network strategy such as where to install charging points to provide better services.
| Purpose | Legal Basis |
|---|---|
| To analyse usage patterns and improve services. | Necessary for our legitimate interests in providing the best possible services and charger locations. |
Usage data
When you visit our website, usage data may be temporarily stored on our web servers for statistical purposes including:
- The page from which the file was requested
- The name of the file
- Date and time of the request
- Amount of data transferred
- Access status
- Browser type
- IP address
This information is stored anonymously and used to improve our website.
Cookies
Cookies are small files stored on a visitor’s device that allow information to be stored and help identify returning visitors. You can adjust your browser settings to control cookies. Please see our cookies policy for further details.
Encryption
To protect your data from unauthorised access we use encryption technologies including SSL encryption with RSA. Secure pages can be recognised by the https address and lock symbol in your browser.
Your rights
- Right of access
- Right to rectification and erasure
- Right to restriction of processing
- Right to data portability
- Right of objection
- Right to withdraw consent
To exercise these rights please contact: [INSERT EMAIL ADDRESS]
Right to lodge a complaint
You have the right to lodge a complaint with a relevant data protection authority in the UK or EU if you believe your personal data has been processed unlawfully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to comply with legal requirements. The latest version will always be available on our website or app. Where possible we will notify you of material changes.
